33bd Privacy Policy
Keeping your personal information secure is one of 33bd's core responsibilities. This policy explains what information we collect, why we collect it, and how it is stored and used.
Introduction and Scope of Policy
This privacy policy applies to all services and activities of the 33bd platform. When you create an account on 33bd, use our services, or browse our website, you are considered to have agreed to the terms described in this policy.
The purpose of this policy is to clearly inform you what kind of information we collect about you, how that information is used, and what steps we take to protect your privacy. Reading our Terms and Conditions together with this privacy policy will give you a complete picture of your relationship with 33bd.
Continuing to use our services means you agree to this privacy policy. If you have questions about any of the terms, please contact our support team.
What Information We Collect
33bd collects user information in several ways. The information collected falls mainly into two categories — information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide Directly
During account registration and while using our services, you provide the following information directly:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Payment method details (bKash, Nagad, Rocket, Upay account numbers)
- Documents submitted for identity verification (where applicable)
- Messages and communication sent to the support team
2.2 Automatically Collected Information
When you use 33bd, certain information is collected automatically:
- IP address and device type
- Browser version and operating system
- Session duration and page browsing patterns
- Login time and location (general geographic information)
- Transaction history and amounts
- Gaming activity statistics
Purpose of Using Information
Collected information is used only for specific, defined purposes. 33bd never uses your information for anything not mentioned in this policy.
3.1 Service Operations
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals
- Managing gaming activity and confirming results
- Providing bonuses and promotional offers
3.2 Security and Fraud Prevention
- Identifying unauthorised logins or suspicious activity
- Preventing financial fraud and identity theft
- Prohibiting multiple accounts
- Complying with anti-money laundering regulations
3.3 Customer Service Improvement
- Providing support via live chat and email
- Evaluating and improving service quality
- Analysing and refining the user experience
3.4 Communication
Your mobile number and email are used to send important account notifications, transaction confirmations, and security alerts. You may opt out of promotional messages, but essential account-related messages cannot be turned off.
Data Storage and Security
To keep your information secure, 33bd uses industry-standard encryption and security measures. All data is transferred via SSL encryption and stored on secured servers.
4.1 Retention Period
All information is retained while your account is active. After an account is closed, financial transaction and identity-related information is kept for a specified period to meet applicable legal obligations. Once that period ends, the information is securely deleted.
4.2 Security Measures
- 256-bit SSL/TLS encryption for data transfers
- Encryption for storage of sensitive information
- Regular security audits and vulnerability assessments
- Restricted staff data access — only authorised personnel can view information
- Automated alert system to detect unusual logins or activity
Sharing Information with Third Parties
33bd does not sell your personal information or transfer it to third parties for commercial purposes. However, sharing information may be necessary in certain specific circumstances.
5.1 Service Provider Partners
Necessary transaction information is shared with payment providers such as bKash, Nagad, Rocket, and Upay for payment processing. Game providers (such as Evolution, Pragmatic Play, JILI, and PG Soft) may also use limited information for technical services. These organisations are required to follow our established privacy standards.
5.2 Legal Obligations
We may be required to provide information to relevant authorities pursuant to a court order, government directive, or legal investigation. In such cases, only the minimum necessary information is provided as required by law.
5.3 Business Changes
In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, but it will remain subject to this privacy policy.
Cookies Policy
33bd uses cookies to keep the website functioning properly and to improve the user experience. Cookies are small text files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and for security — the site cannot function without these.
- Functional Cookies: Used to remember your preferences such as language and game settings.
- Analytics Cookies: Used to understand which parts of the site are used most — without identifying any individual.
6.2 Cookie Controls
You can block or delete cookies from your browser settings. However, disabling essential cookies will limit some features of the site.
User Rights
You have certain rights over your information. 33bd respects these rights and helps you exercise them through the proper process.
7.1 Right to Know
You may request at any time to find out what information we hold about you. Submit a request via live chat or email and we will show you that information.
7.2 Right to Correction
If any of your information is incorrect, contact our support team to have it corrected. Information will be updated after your identity is confirmed.
7.3 Right to Deletion
After closing your account, you may request that your information be deleted. However, certain information must be retained for a specified period for financial and legal reasons.
7.4 Right to Opt Out of Promotional Communications
If you do not wish to receive bonus offers or promotional messages, inform the support team. However, messages required for account management cannot be turned off.
Minor Protection
All 33bd services are strictly for individuals aged 21 and above. We do not intentionally collect information from anyone under 21.
Age is verified at registration, and identity documents may be requested in suspicious cases. If a minor's account is identified, it is closed immediately and the related information is deleted.
If a parent or guardian believes their child has created an account, please notify our support team immediately — we will take prompt action.
For ages 21+Policy Changes and Updates
This privacy policy may be updated from time to time to keep pace with changes in technology, law, or our services. For significant changes, we will notify you in advance via your registered mobile number or email.
Continuing to use the platform after a revised policy is published will be considered acceptance of the new policy. The date of the latest update will always be shown at the top of this page.
Previous versions of the policy are retained and can be provided upon request. Answers to common privacy-related questions can be found on our FAQ page.
Contact and Complaints
For any privacy-related questions, requests, or complaints, please contact our support team. We are available in Bengali and English, seven days a week, 24 hours a day.